Returns & Exchanges
At GhostBed, we want you to love your sleep experience, which is why we offer a 101-night sleep trial to ensure your new mattress is the perfect fit. If you are not completely satisfied after the 30-night break-in period, our team is here to assist with a hassle-free return or exchange process.
Complete the Break-in Period
Sleep on your new GhostBed for at least 30 nights to allow your body time to adjust to the premium materials and support.
Contact Support
If you still wish to return your item after 30 days, reach out to our Sleep Experts via email or phone to initiate your request.
Coordinate Pickup
We will work with you to arrange a convenient pickup through a local charity or recycling partner, as we never restock used mattresses.
Receive Your Refund
Once the donation or pickup is confirmed by our team, we will process a full refund to your original method of payment, minus any shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing